Terms of Service
These terms govern every engagement with the studio. By commissioning work, you agree to them.
Definitions
In these terms: “The Creativity Lab” means the digital studio based in Amsterdam, the Netherlands; “client” means the party with whom the agreement is concluded; and “services” means the studio's work, such as web design, e-commerce, application and product development, digital strategy and digital production.
Applicability
These terms apply to all quotes, offers and agreements. Deviations apply only where agreed in writing. The client’s own general terms are expressly rejected.
Quotes & offers
Quotes are valid for 30 days and without obligation. Prices stated are exclusive of VAT unless otherwise indicated. An agreement is formed once the client accepts the quote verbally, in writing or by email.
Performance of the agreement
We carry out the work to the best of our insight and craftsmanship and may engage third parties. Stated timelines are indicative and are not strict deadlines. Exceeding a timeline does not give rise to a right to compensation.
Client responsibilities
- Provide timely access, content, feedback and approvals.
- Ensure you hold rights to all materials you supply to us.
- Nominate a single decision-maker to keep the project moving.
Payment
Invoices are payable within 14 days of the invoice date unless otherwise agreed. For projects above € 2,000, payment is in two equal parts (50/50). Late payment incurs statutory interest and reasonable collection costs.
Intellectual property
All intellectual-property rights in the works we create remain with The Creativity Lab until full payment has been made. Upon full payment, the rights transfer to the client, with the exception of reusable components. We retain the right to show the delivered work in our portfolio.
Liability
Our liability is limited to the amount paid for the relevant engagement, capped at the amount invoiced over three months. We are not liable for indirect loss, lost profit or the failure of third-party services.
Termination
Either party may terminate the agreement in writing with a notice period of 30 days. Work already performed remains payable. For ongoing services a notice period of one month applies.
Force majeure
We are not obliged to perform in the event of force majeure, including outages at hosting providers, connectivity failures, power outages and pandemics.
Governing law
These terms are governed by Dutch law. Disputes are, after an attempt at mutual resolution, submitted to the competent court in Amsterdam, the Netherlands.