Refund & Payment Policy
Custom digital work is reserved capacity and bespoke production. This policy keeps both sides protected.
Deposits
A non-refundable deposit (typically 30–50% of the project fee) is required before work begins. The deposit reserves studio capacity and covers initial discovery and direction.
Milestones
Larger projects are billed in milestones tied to phases (e.g. design, build, launch). Each milestone is invoiced as it is reached and is payable before the next phase starts.
When work begins
Production starts only after the deposit is confirmed. Scheduled start dates assume cleared payment and delivery of required client materials.
Late payment
Invoices are due within 14 days unless agreed otherwise. Overdue payments may pause work and delay delivery, and may incur statutory interest and reasonable collection costs.
Refunds
Because work is bespoke and capacity is reserved, custom digital work is generally non-refundable once production on a phase has begun. Amounts for work not yet started may be refundable at our discretion, less the non-refundable deposit and any costs incurred.
International payments
We invoice international clients in EUR unless agreed otherwise. Bank, currency-conversion and transaction fees are the client’s responsibility. Applicable VAT or reverse-charge rules are stated on the invoice.